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Privacy Policy

  Accolaide Surveyors Chartered Building Surveyors (“We”, “Our”, “Us”) are committed to protecting and respecting your privacy.

  This policy (together with Our terms of use and any other documents referred to on it) sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us. Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it.

  For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Accolaide Surveyors Limited of 3 Wheatear Way, Chatham, Kent, ME5 7TF. United Kingdom.

   1. Information we may collect from you

 We may collect and process the following data about you:

(a) Information that you provide by filling in forms on the Site at - The “Site”).

(b) If you contact Us, We may keep a record of that correspondence.

(c) We may also ask you to complete surveys/feedback that We use for research purposes, although you do not have to respond to them.

(d) Details of your visits to the Site and the resources that you access.

   2. IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve the Site and to deliver a better and more personalised service. They enable us:

   (a) To estimate Our audience size and usage pattern.

   (b) To store information about your preferences, and so allow Us to customise the Site according to your individual interests.

   (c) To speed up your searches.

   (d) To recognise you when you return to the Site.

    You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Site.

   3. Where we store your personal data

  The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for Us or for one of Our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

  Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    4. Uses made of the information

  We use information held about you in the following ways:

 (a) To provide you with information or services that you request from us, where you have consented to be contacted for such purposes.

 (b) To carry out our obligations arising from any contracts entered into between you and Us, i.e. forwarding copies of the survey report.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about the services requested, or to get in contact with you.

   5. Disclosure of your information

We may disclose your personal information to third parties:

  (a) In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

  (b) If Accolaide Surveyors Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

  (c) If we are under a duty to disclose or share your personal data in order to (i) comply with any legal obligation (ii) enforce or apply our terms of use or other agreements between us (iii) protect the rights, property, or safety of Accolaide Surveyors Limited, our customers, or others.

   6. Your rights

  You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting us at . 

   The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

   7. Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

   8. Changes to our privacy policy

Any changes We may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

   9. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

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